Customer Service

Working in Sales and Recruitment gives us an edge when it comes to finding new talent for these difficult to fill positions in many industries.

Understanding that delivering exceptional Customer Service is linked to higher sales, we believe in finding those candidates who are going to make your customers return again and again.


Looking beyond facts and figures on a CV, we identify key motivators within our candidates which support their desire to work in a Customer Service based environment.

With the importance of the customer experience riding higher than ever, having the right people in place at all points of contact is imperative. Keeping your customers happy, engaged and satisfied is something we have first-hand experience of!

With many years of placing fantastic people in to highly demanding Customer Service roles, we’re sure we can help you find those gems that will make your clients remember you for all the right reasons.

We’d love to hear how we can help make a difference to your team by supporting you in your mission to bring on the best Customer Service based professionals there are!


Meet the Team

Delivering and maintaining exceptional Customer Service is something Caroline and Emma have always excelled in.

With backgrounds in the service driven sector that is travel, both have received extensive praise from clients and candidates for their dedication and understanding of what makes the customer experience a memorable one.

As well as running their own business where the value of the service provided is highly regarded, a vast amount of roles they recruit for are heavily customer service based whether it be face to face or through email/phone.

We’d love to help you with your recruitment needs. Please fill in this form and we’ll get back to you as soon as possible for a chat on how we can help.

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    • “They truly are fantastic.  Their level of interest and pro-active methods really stood out from anything I've ever experienced and I've ended up in a role that without the two of them I may not of been able to achieve”
    • “It's been great dealing with you both. Urbanberry has a nice personal touch!”
    • "As I thought, the client is amazing, everyone is so nice and welcoming. The both of you are amazing too, thank you very much for the opportunity and guidance. I will no doubt recommend you wherever I can"
    • "Emma and Caroline really offer the personal touch and upon the first phone call I felt instantly at ease and like they really cared about helping me. Available after hours to suit me and at the weekends they were willing to take my calls and answer my questions and even went through interview prep with me on the day of the Royal Wedding to make sure I was prepared! After dealing with larger recruitment firms in the past it was so nice to work with Urbanberry as I felt valued and that they really wanted to help me - which they did as after only a couple of weeks I had found a new job"
    • "The whole process was very easy and I felt that you were always on my side trying to get the best opportunity for this step in my career. I am very happy with the experience I had with Urbanberry and I can’t recommend you more."
    • "Hi guys, I just want to say thank you so much for all of your help with getting my new job.  You’re the only recruitment company that actually listened to what I wanted and kept me in the loop the whole time. I genuinely could not recommend you more! Keep doing what you’re doing because it’s GREAT!!"
    • "Emma and Caroline really do set the bar! From the first phone call I felt like I had these ladies on my side which is invaluable when you are applying for a new job in a new industry like I was. They talked me through every stage, giving me loads of advice along the way. I would recommend Urbanberry very very highly! Thank you both so much for helping me find my new career!"
    • "I have already recommended you to all of my friends for when they start their job search! Honestly, you’re the most efficient recruiter I’ve ever dealt with. Communication was brilliant at all times and everything was done promptly and efficiently, I was always kept in the loop and you kept me updated which is what a candidate wants. Nothing ever felt too much trouble"
    • "Amazing recruitment agency. I can't thank Emma and Caroline enough for giving me the guidance to kick start my career. Throughout the job search I received impeccable communication and a great helping hand in order to find the right job role. I would highly recommend Urbanberry to anyone who is seeking employment"
    • "Caroline & Emma were pretty much the best recruitment agents I've came across in my time when looking for work. Having worked myself in recruitment for years they really shone as individuals who cared about the applicant, where always fast at getting back to me and very helpful with all of my interviews. Could not recommend them enough!"
    • Caroline and Emma were absolutely amazing. They are so caring and attentive. They were not only helping me to find a job, but were all the time making sure I would find the right one for my actual needs. I said they are my angels here for all the help and support they have given me. I am extremely happy with the service provided, they have exceeded all the expectations possible. Thank you again ladies :)
    • 3 different colleagues recommended Urban Berry to me. I first made contact with Caroline on the Wednesday and had a job Friday afternoon (3 days later!) Can't say more than that as a recommendation! I will recommend them to my friends Thank you ladies!